IT Night Shift Manager
It Manager Jobs Information
Job Category
IT Manager Jobs
Job Type
Permanent/Full Time
Working Experience
3 - 5 Years
Education Level
First Degree
Industry
Retail Jobs
Salary Range
GH¢4,000.00 - GH¢5,000.00
Qualifications
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or IT operations management, with a focus on night shift management preferred.
• Strong technical skills in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and team members.
• Ability to work independently and make sound decisions under pressure.
• Knowledge of ITIL or other IT service management frameworks is desirable.
• Flexibility to work night shifts and weekends as required.
• This job description outlines the primary duties and responsibilities of the IT Night Shift Manager role. However, additional tasks may be assigned as needed to meet the evolving needs of the organization.
Application Deadline
2024-04-02
Description
- Supervise and coordinate IT operations during night shifts, including monitoring system performance, resolving technical issues, and ensuring adherence to IT policies and procedures.
- Serve as the primary point of contact for all IT-related matters during non-standard hours, including providing support to end-users and troubleshooting technical issues.
- Manage and prioritize incoming IT support requests, ensuring timely resolution and effective communication with end-users.
- Collaborate with the IT team to identify recurring technical issues and implement proactive solutions to prevent future occurrences.
- Conduct regular system checks and audits during night shifts to ensure the integrity and security of IT infrastructure.
- Maintain documentation of IT procedures, incidents, and resolutions during night shifts, ensuring accuracy and completeness for future reference.
- Coordinate with third-party vendors and service providers as necessary to resolve technical issues and escalate complex problems.
- Provide training and guidance to IT staff working night shifts, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Stay informed about the latest developments in IT technologies and best practices, and make recommendations for continuous improvement.
- Adhere to company policies and guidelines related to IT security, data protection, and confidentiality.
Location Information
Location
North Industrial Area
Region
Greater Accra
Street Address
Ododtei Tsui Avenue, Dzorwulu residential Area