IT Support Lead
It Support Jobs Information
Job Category
IT Support Jobs
Job Type
Working Experience
Education Level
Industry
Salary Range
Qualifications
Application Deadline
2024-05-24
Description
Position Responsibilities
- Communicate with third-party vendors and managed services providers to address technical issues and escalate problems as necessary
- Document IT support policies/procedures/escalations that standardize routine service delivery and paths to fulfillment
- Assist internal stakeholders on-site or remotely with technical support of computers, applications and related technology.
- Work proactively to verify that systems are working properly and follows-up as necessary after service calls or service requests to ensure resolution.
- Work with team members and other members of the global teams such as, infrastructure, security, cloud, and applications, teams to prioritize workload.
- Install, maintain, and update the software on company computers, including Microsoft Windows components, Microsoft Office components (including Outlook) and other products/solutions purchased for specific purposes.
- Assist the Network Administrators and/or network engineers in administrating LAN, WAN, and WLAN networks and perform routine network maintenance.
- Aid the Network Administrators or network engineers in maintaining detailed records of equipment and software. Aid in the documentation process.
- Install, maintain, and replace hardware components on company computers, including cleaning interior and exterior areas and peripherals.
- Prepares and re-allocate used hardware as directed; move computer equipment from one site to another. Maintain inventory of IT Assets.
- Assist in ensuring compliance with established company standards and policy regarding the use of technical resources.
- Assist in the Active Directory administration including adding and removing users, groups, printers and managing user permissions.
- Perform other duties as assigned.
Location Information
Location
Kaase
Region
Ashanti
Street Address
Olam Street, Plot 7-9, Kaase Industrial Area