The Public Utilities Regulatory Commission (PURC) has issued a 48-hour ultimatum to the Electricity Company of Ghana (ECG) to resolve growing concerns surrounding its prepaid metering system.

The directive follows an emergency meeting between the regulator and the power distributor after widespread complaints from consumers over the rapid depletion of prepaid electricity units.

According to PURC, ECG has been instructed to produce a detailed report addressing the concerns and outlining steps being taken to rectify the situation.

Speaking on Channel One Newsroom on Thursday, February 26, Acting Executive Secretary of PURC, Dr. Shafic Suleman, said the move is aimed at safeguarding consumer interests and ensuring improved service delivery.

“The consumer must be protected, safeguarded, and be able to have equal access to ECG, and that is the focus. ECG is supposed to work timeously to solve the problem,” he said.

Dr. Suleman expressed confidence that ECG would act swiftly to resolve the matter, but warned that the Commission would not hesitate to apply lawful measures should the company fail to meet the directive.

The development comes amid heightened public frustration over prepaid billing concerns, with many customers demanding transparency and accountability from the power distributor.