The Bank of Ghana (BoG) has urged MobileMoney Limited (MML) and its ecosystem partners to sustain strong governance, customer protection and responsible innovation as Ghana's digital financial services sector continued to expand. Delivering the keynote at the 2025 MML Fintech System Holder Dinner and Awards Night, the Central Bank highlighted that the rapid growth of mobile money requires players to prioritise compliance, cybersecurity, data protection and transparent service delivery to safeguard consumer trust.

Speaking on behalf of the Governor of the bank of Ghana Dr Johnson Asiama, Mr Hayford Kumah, the Head of FinTech Oversight and Supervision Unit at the BoG also commended MML’s role in deepening financial inclusion and supporting national digitalisation efforts, but stressed that the next phase of growth must be anchored in “customer-centricity, risk management and responsible product development”.

MML’s CEO Shaibu Haruna reaffirmed the company’s commitment to building a stable and trusted mobile money environment, noting that the organisation had continued to strengthen internal systems, reinforce fraud prevention efforts and deepen ecosystem partnerships. He explained that MML remained focused on enhancing customer experience, supporting government’s digital economy ambitions, and work closely with the Bank of Ghana to meet all regulatory requirements. Mr Haruna added that the awards night was designed to honour the fintechs, agents and merchants who helped drive innovation and sustainability across the mobile money value chain.

Head of Legal and Reputation Management at MML, Mr Paapa Osei, said that the company’s 16-year journey had been defined by collaboration and ecosystem building rather than competition. He stated that MML had intentionally created an environment that allowed partners to flourish, innovate and scale, emphasising that customer protection remained at the heart of the organisation’s operations. Mr Osei highlighted that the awards evening was about celebrating the partners who had grown with MML, and hinted at the introduction of new fintechs and services in the near future.

Speaking on fraud risks associated with a large user base, Mr Osei explained that scammers naturally took advantage of high-volume digital platforms, making customer vigilance essential. He said that MML would continue to intensify public education and advocacy but urged customers to play their part by adopting safe digital habits. He reassured the public to expect continuous innovation from MML in collaboration with its banking, insurance and fintech partners.