In a show of goodwill, and in line with its commitment to serving the public interest, the Company extended a grace period to these illegal water users, offering them an opportunity to voluntarily come forward and regularise their connections without facing legal penalties. To date, over 800 individuals have failed to heed this call despite multiple reminders.

These illegal connections do not only deprive GWL of the much-needed revenue but also contribute to water losses and service disruptions for law-abiding customers.

As a result, GWL Accra West Region has resolved to initiate legal proceedings against these non-compliant individuals. The Company will work closely with the Ghana Police Service to ensure that all offenders face the full force of the law.

Illegal water connections and related infractions are acts of theft and criminality that threaten the sustainability of the Company. GWL will not allow the actions of a few to undermine the hard work of its staff or the rights of its loyal customers.

Hence, those who fail to regularise their connections will be arrested and prosecuted accordingly.

Management continues to encourage the public to report all instances of illegal connections in their communities, as it remains committed to ensuring equitable water distribution and improving service delivery for all Ghanaians.

Call Center Numbers: 030 221 8240, 020 738 5088, 020 738 5089, 020 738 5090.

0800 40 000 Toll-free line on Telecel mobile and landlines only.