Customer Service Representatives Jobs

Permanent/Full Time

Not Specified

First Degree

Finance Jobs

Not Specified

Minimum of HND • Previous customer service experience, especially in the financial industry preferred Skills Requirements • Excellent verbal communication • Excellent Phone skills • Good listening skills • Excellent data entry skills • A team player • Excellent attention to details • Great sense of professionalism • Ability to Multi-task • The applicant must be able to speak good English and at least 2 Ghanaian languages

2023-07-20

• Attracting potential customers by answering product and service questions; suggesting information about products and services


• Opening customer accounts by recording and entering KYC information


• Maintaining customer records by updating account information


• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Maintaining a customer complaints ledger and submiting same to relavant persons


• Recommending potential products or services to management by collecting customer information and analysing customer needs


• Preparing product or service reports by collecting and analyzing customer information


• Completing any related duties assigned by management.

Accra New Town

Greater Accra

Ground floor No. 55 Hill Street