info@businessghana.com
Team Lead
Customer Services Advisor Jobs Information
Job Category
Customer Services Advisor Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
First Degree
Industry
Gaming
Salary Range
Not Specified
Qualifications
Bachelor’s degree from a reputable institute would be an added advantage.
Application Deadline
2021-07-15
Description
- Promote outstanding customer relations among team members.
- Supervise, evaluate and assist in staff scheduling, training and coaching.
- Conduct efficient daily quality assessment on agent activities with customers per SLA.
- Communicate new procedures, directives, etc. with the agents
- Enforces procedures to ensure agents compliance with company’s rules, regulations and asset security.
- Periodical performance of agent activities to have first-hand interaction and feedback from customer.
- Random barge into agent chats/calls to ensure effective quality assurance and customer satisfaction.
- Ensure collaborative relationships with other departments to ensure optimal service levels.
- Keeping records of customer interactions, transactions, comments and complaints and alert management of trends in customer complaints.
- Provide daily/ weekly and monthly report on the activities of the team
- Ensure all agents under your supervision meets their KPIs
- Achieving your KPI per target set by the department
- Performs all other duties as assigned by supervisor or management.
Location Information
Location
Airport
Region
Greater Accra
Street Address
.
