General Manager
Hotel Management Jobs Information
The general manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
Duties & Responsibilities
• Provide the vision, leadership, and strategy that inspires your staff to deliver exceptional guest service that drives financial success.
• Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them
• Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services
• He/She is responsible for the planning of marketing campaigns.
• The general manager is responsible for planning budgets, setting sales targets and managing accounts.
• The general manager is responsible for analysing sales figures and producing reports.
• The general manager is responsible for recruiting, training and supervising staff.
• The general manager is responsible for meeting and greeting guests.
• The general manager is responsible for dealing with customers’ complaints and other problems. • organising building maintenance