IT Manager Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Manufacturing Jobs

Not Specified

- Bachelors Degree in IT, Computer Science or Engineering or technical related qualification, - Minimum 5 years work experience in similar role - Fluent in English (spoken and written), French would be a plus.

2025-06-20

JOB PURPOSE:

The ICT Lead is responsible for the management of all our company's server infrastructure, maintenance and support of the company's application catalog, end user support, vendor relations, and new technology acquisition to improve and support key business initiatives.

ICT Lead will assist implementing new technology solutions and managing technical needs for projects. Works with all business leaders and department heads to understand business initiatives and to find cost effective solutions to meet those needs in accordance with SOTG Global IT Leadership. Manages the documentation of business processes and finds inefficiencies in processes and develops improvements to better support the business.

 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

1. Bachelors Degree in IT, Computer Science or Engineering or technical related qualification,


2. Minimum 5 years work experience in similar role


3. Fluent in English (spoken and written), French would be a plus.


4. Must be well versed in the following as well


5. Active Directory, MS Exchange, O365, SQL Server.


6. Networking:  DNS, Domain & SSL certs.


7. Server Hardware & Infrastructure (Firewalls, Switches) Cisco and Cisco Meraki experience a plus.


8. Basic Security background or experience in these preferred areas:


9. Qualys, Symantec EPP, Sophos EPP, Identity Management software, Network Software Segmentation concepts, DR planning are all a plus.


10. Knowledge of Dynamics365 Business Central a plus.


11. Demonstrated ability to manage small to medium size IT projects.

Critical competencies

1. Customer focus - Building strong customer relationships and delivering customer-centric solutions for our affiliates.


2. Cultivates innovation and continual improvement – Creating new and better ways for the organization to be successful.


3. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.


4. Organizational savvy - Maneuvering comfortably through complex policy, process, and people related organizational dynamics.

 

PRINCIPAL ACCOUNTABILITIES

Leadership

• Team Leadership & Development:


• Lead a team of 1-2 (subject to change) and ensure good customer service is provided in all functional and technical support;


• Setup career development goals for subordinates and ensure that team members have regular goals and milestones to accomplish in order to continue to advance careers as the organization continues to grow;


• Mid-year and annual performance reviews with team members and ensure that goals are met;


• Maintain and develop technical and functional knowledge base with ICT team;


• Develop and implement succession planning for the department.


• Maintain good customer service relationships with all Departments and document new business requirements based on needs.


• Maintain Local budget for ICT and works with SOTG Global IT Leadership to ensure that budgetary needs are reported.


• Maintain and enhance performance of all new and existing software and applications.


• Coordinating with business units (what business units do we have at FMGL?) and department heads to assess departmental application needs;


• Develop and implement a Long Range Plan for ICT at the location in collaboration with location/regional leadership and functional leadership.

Change management

• Direct responsibility for change management and processes to all critical software systems, infrastructure and ensure compliance is met.

Vendor management

• Manage Local technology vendor contracts (performance and cost) to ensure cost and benefits are met for business needs.

Audits & reviews

• Manage all local technology audits from internal and external audit teams.


• Work with Global Security Manager to coordinate security evaluations with penetration testing consulting firms; manages remediations and ensures they are completed in a timely manner and document all remediation changes based on results of security testing results.

Hardware, Software & Infra

• Manage hardware and software inventory.


• Evaluate Software and Hardware for refresh cycles.


• Support and maintenance of Dynamics NAV /Business Central infrastructure.


• Ensure required connectivity (internal and external network) is in place and performance is monitored and managed.

Projects

• Work with Global and Regional IT to ensure new technology projects are documented and submitted to intake for evaluation and implementation based on involvement.


• Act as Project Manager for new implementations and upgrades of business systems.

ICT Business processes, compliance, systems & applications

• Address ad-hoc requests from Global IT.


• Maintain technology best practices to ensure that local procedures stay current and compliant with SOTG IT policies.


• Document process flows and manuals for new and existing software systems, where needed.


• Ensure adequate monitoring tools are in place and managed for ICT-related systems and assets.


• Ensuring 3rd party OFAC report (Office of Foreign Assets and Control) is sent weekly to SOTG Corp.


• Sarbanes-Oxley (SOX) quarterly compliance reporting for Dynamics NAV and other systems as required.


• Develop processes within the department with regards to internal customer service:


• Keep track of all technical requests and use KPIs to help improve support processes and response times;


• Manages the troubleshooting and fixing software/hardware issues and includes testing, documenting and following through with fixes from vendors;


• Performing post-resolution follow-ups to ensure problems have been adequately resolved.

 

The role requires the job holder to perform other related duties as assigned by the Business Leadership and Global IT leadership.

KEY RESULTS AREAS

• Minimal server and internet downtimes


• Excellent Work Software functionality

 

COMMUNICATION AND WORKING RELATIONSHIPS:

Internal:

Functional Leads, Department Heads and their Supervisors and Internal management  team

External:

       Consultants

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Greater Accra

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