Technical Support Officer
It Support Jobs Information
Company
Techland IT Solutions Ltd
Job Category
IT Support Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
Diploma
Industry
IT Jobs
Salary Range
GH¢1,000.00 - GH¢2,000.00
Qualifications
• Minimum Diploma in Information Technology or related field.
• CompTIA A+, Network (N+), or similar certification required.
• Proven experience in technical support or IT helpdesk roles.
• Strong knowledge of computer systems, networks, mobile devices, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Customer-oriented approach with good communication and interpersonal abilities.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with remote support tools and IT service management.
• Willingness to travel for on-site support assignments.
Application Deadline
2024-04-20
Description
About Us
Techland IT Solutions Ltd is a leading technology solutions provider in Ghana, specializing in IT infrastructure, software solutions, and consulting services. We work with a diverse range of clients, including enterprises, educational institutions, and government agencies, to deliver innovative and reliable technology solutions.
Responsibilities
- Provide technical support to clients both on-site and remotely.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and software applications.
- Respond to customer inquiries and troubleshoot technical problems.
- Document technical processes, solutions, and support interactions.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Conduct training sessions and workshops for clients as needed.
- Stay updated with the latest technologies, products, and industry trends.
Location Information
Location
Alajo
Region
Greater Accra
Street Address
Alajo, Off Accra - Kumasi Road