Role and Responsibilities of Operations Manager

A. Compliance Management

Ensuring compliance with relevant statutory and regulatory bodies to maintain smooth business operations.

1. Environmental Protection Agency (EPA):

• Oversee compliance for mills and farms at Adidome and Akuse.


• Ghana Fire Service:


• Ensure compliance for mill and office premises.


• Social Security and National Insurance Trust (SSNIT):


• Manage contributions for all workers and staff.


• Food and Drugs Authority (FDA):


• Handle food certification, advertisement approvals, and other FDA-related regulations.


• Ghana Standards Authority (GSA):


• Coordinate the calibration and maintenance of the weighbridge.


• Ghana Immigration Service (GIS):


• Apply for and renew work permits for expatriates.


• National Identification Authority (NIA):


• Process Non-Citizen National Identification cards for expatriates.

B. Liaison with Government Agencies

Maintain effective relationships with key government ministries and agencies.

1. Ministry of Food and Agriculture (MOFA).


2. Ministry of Trade and Industry (MOTI).


3. Ministry of Finance (MOF).


4. Ghana Revenue Authority (Customs Division).


5. Embassies (for visa and travel arrangements).

C. Sales Support, Trade Fairs, and Exhibitions

Facilitate participation in trade events and exhibitions by collaborating with relevant organizations.

1. Liaise with MOFA, MOFRI, MOTI, GRA, AGI, GIPC, AfCFTA, and media houses.


2. Coordinate promotional activities, including participation in trade fairs and events.

D. Container Clearing

1. Work with clearing agents for the timely clearance and delivery of containers or goods to farms or warehouses.

E. Advertising and Promotions

1. Collaborate with advertising agencies to identify billboard locations and manage promotional campaigns.


2. Ensure effective execution of marketing strategies through various channels.

F. Logistics and Transport Coordination

Ensure smooth transportation and logistics support for operational activities.

1. Farm: Arrange transport for fertilizers and other farm items as needed.


2. Sales: Facilitate transport for moving rice and other products between farms, warehouses, and markets.


3. Warehouse: Source transport for product deliveries within and outside Accra.

G. Procurement Management

Oversee procurement to ensure cost-effective acquisition of high-quality materials.

1. Collect and compare quotations from vendors to make the best purchasing decisions.


2. Source materials for operational needs from various departments:

• Farm: Fertilizers, equipment parts, and other operational materials.


• Mill: Milling machine parts, packaging equipment, and other required materials.


• Main Office: Office supplies, vehicle parts, and household materials.

H. Initiatives for Enhanced Efficiency

1. Database Development:

Maintain a comprehensive database of government compliance agencies with details such as:

• Start and expiration dates of permits/certificates.


• Relevant fees (in USD) for compliance activities.


• Contact details and relationships with agency representatives.


• Notes for outstanding tasks or pending approvals.


• Develop a database of transporters, including rates for tons and kilograms for easy reference.


• Early Warning System:

Implement a notification system to alert two months prior to the expiration of permits, certificates, or contracts.

1. Operational Tracking:

• Develop a working plan for tracking departmental requests and procurement activities.


• Monitor timelines and ensure timely execution of all operational tasks.


• Oversee and manage all ancillary administrative tasks to ensure seamless support for the organization’s operational and strategic objectives.


• Handle all operational tasks as assigned by management from time to time.