Other Customer Services Jobs

Permanent/Full Time

5 - 10 Years

First Degree

Hospitality Jobs

GH¢1,000.00 - GH¢2,000.00

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. • Minimum of 5 years’ experience in guest relations, front office, or membership management within a luxury hotel or hospitality environment. • Strong leadership, interpersonal, and communication skills. • Proven track record of handling VIP guests and managing membership programs. • Excellent organizational and problem-solving abilities. • Proficiency in MS Office Suite; knowledge of hotel PMS systems an advantage. Key Competencies • Exceptional customer service orientation. • Professional appearance and demeanor. • Discretion and confidentiality when dealing with VIP clients and sensitive information. • Ability to anticipate guest needs and act proactively. • Team player with a collaborative approach.

2025-10-10

Guest & Member Experience

• Serve as the main point of contact for all VIP guests and members before, during, and after their stay.


• Ensure prompt handling of guest/member inquiries, requests, and complaints with professionalism and tact.


• Develop and implement personalized welcome and recognition programs for repeat guests and members.


• Coordinate with other departments (Housekeeping, Kitchen, Transport, Events, etc.) to ensure seamless service delivery.

Membership & Relationship Management

• Maintain up-to-date records of all members and their preferences.


• Develop strategies to engage and retain members, including special offers, events, and communication.


• Handle all membership applications, renewals, and inquiries.


• Act as liaison between members and management to address concerns or suggestions.

Operations & Reporting

• Monitor guest satisfaction levels and prepare weekly/monthly reports on feedback and trends.


• Manage VIP and member amenities budget in coordination with Finance.


• Support marketing efforts by collaborating on guest/member events, promotions, and partnerships.

 

Airport Residential Area

Greater Accra

21 A Mankata Ave, Airport Residential area