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Customer Service Officer
Other Customer Services Jobs Information
Job Category
Other Customer Services Jobs
Job Type
Permanent/Full Time
Working Experience
1 - 3 Years
Education Level
First Degree
Industry
Food and Beverage Jobs
Salary Range
GH¢3,000.00 - GH¢4,000.00
Qualifications
QUALIFICATIONS
- A good 1st Degree in Business Administration
- At least 2 years' experience in an active customer service field.
- An efficient grip and experience in Microsoft Office/Information Systems.
REQUIRED SKILLS AND PERSON SPECIFICATIONS
- Good oral and written communication skills.
- Problem-solving affinity.
- Must be passion-driven and self-motivated.
- Clear exhibition of active team-playing skills and active listening abilities.
- Ability to pay good attention to details.
- Ability to prioritize tasks.
- Ability to work both independently and as part of a team.
Application Deadline
2025-12-19
Description
The Customer Service Officer is an essential team member in managing customer relationships, ensuring that daily tasks are completed according to established standards and in a proactive manner.
General Scope and Job Purpose:
- The primary role of the Customer Service Officer is to support the Customer Service team by providing helpful and timely assistance, fostering a positive customer experience for clients, and promoting customer retention for the company. This position involves coordinating between various internal teams to guarantee the timely and successful fulfillment of customer contractual requirements, while upholding the company's core values, standards, and norms, and emphasizing team spirit.
- The Customer Service Officer will maintain quality operations within the Customer Service department, ensuring compliance with client and company requirements. This includes actively participating in the management of customer relationships to secure retention while adhering strictly to contractual obligations.
- Additionally, the Officer will monitor, advise, and enforce the strict application of customer contractual agreements across all related departments, as well as ensure compliance with QHSE procedures.
- The Customer Service Officer may also be required to execute other tasks as aligned with the department's established procedures.
Location Information
Location
Airport
Region
Greater Accra
Street Address
GATE 44 FUEL ENCLAVE, KOTOKA INTERNATIONAL AIRPORT
