A release copied to Ghana News Agency said the rankings were “based on objective data points from January 1 to December 31, 2024, evaluated by The Points Guy’s editorial team in the categories of reliability, experience, cost and reach, and loyalty.”

“Each year, our team analyses thousands of data points, comparing four key factors that we feel are most important to consumers’ overall airline experience.

“Since 2018, Delta has consistently ranked #1, scoring strongly across the board. Delta’s commitment to operations and customer service puts it on top year after year,” Brian Kelly, Founder of The Points Guy, stated.

The recognition adds to Delta’s list of awards for excellence in customer service, travel experience, operational performance, workplace culture and more.

In 2025, Delta was named The Wall Street Journal’s Top U.S. Airline of 2024; No. 15 on the Fortune 100 Best Companies to Work For® list.

Other recognitions include Cirium’s ”most on-time North American airline in 2024″, Platinum Award winner for Operational Excellence; and one of Fast Company’s Most Innovative Companies for sustainability initiatives.

Erik Snell, E.V.P. and Chief Customer Experience Officer at Delta Air Lines, described the latest award as a “testament to the talent and dedication of company staff.”

“While we continue to innovate and elevate our offerings across the travel experience, it’s the warmth and care our people lead with that truly makes Delta shine,” he said.

Delta Air Lines would celebrate its 100th summer, featuring its largest-ever trans-Atlantic schedule.

The company plans to offer customers “an elevated experience throughout their journey, with industry-leading amenities and innovations in the air and on the ground, including fast, free Delta Sync Wi-Fi presented by T-Mobile for SkyMiles members on most flights.”

The Airline recently upgraded its Fly Delta app, with enhanced features and functionality to connect customers to real-time trip details, exclusive partner experiences and personalised support.

It also enhanced its Delta One amenities through an expanded partnership with Italian fashion house Missoni, bringing new bedding to Delta One on international flights.

“Delta is also expanding its customer-favorite mattress pad to all international Delta One flights and adding a memory foam cuddle pillow to flights over 12 hours,” the release added.