Purpose of the Role:

•   Provide dedicated relationship management to a portfolio of cherished customers.

•  To enhance business development by meeting sales and service targets.

•  To provide expert support and advice to Internal and External customers.

Key Responsibilities

•  Responsible  for  selling  the   company’s loan and investment products

•   Facilitate   calls   to   prospective    leads, schedule and follow through on calls with leads and current customers

•   Responsible for providing your customers with  essential   information   and  advice, enabling  them  to achieve their business and personal  objectives by offering time saving  and  added   value  solutions  and service.

•   Proactively   identify   and    respond to servicing opportunities for your portfolio of customers.

•   Successfully manage  the resolution of all non-routine queries  and  complaints  for your portfolio of customers.

•   Liaise with the Credit Risk Department in relation to customer’s borrowing requests, account monitoring and maintenance.

•   Seek  to   consistently   deliver   excellent Customer  Service  to  your  portfolio  of customers.

Personal Attributes and Skills

•   Curious – Always trying to understand, new products or processes and systems.

•   Accountable – Taking responsibility and using available channels to explain and defend decisions and actions.

•   Detail Driven – Must understand the importance of rigor and discipline.

•   Adventurous – Must be willing to accept risk and venture into new territories.

•  Self Confident – Must be assertive and recognize personal abilities, qualities and judgments.

•   Excellent communication and listening skills

•   Numerical and analytical skills

•   Writing skills

•   Presentation skills