Customer Service Analyst
Customer Service Representatives Jobs Information
Develop and implement initiatives to improve customer services.
Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
Evaluate and prioritize customer inquiries to better serve the customers.
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Maintain history records and related problem documentations for future reference.
Maintain relationships with other internal departments as well as client base to improve business performance.
Conduct training to customers and internal staffs on company products and services.
Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed