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Reservations Executive - Hotel
Hotel Management Jobs Information
JOB PURPOSE:
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax, or through the central reservation system.
Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
MAIN DUTIES AND RESPONSIBILITIES:
1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
2. Processes reservations from the sales office, other hotel departments, and travel agents.
3. Knows the type of rooms available as well as their location and layout.
4. Knows the selling status, rates, and benefits of all packages plans.
5. Knows the credit policy of the hotel and how to code each reservation.
6. Creates and maintains reservation records by date of arrival and alphabetical listing.
7. Determines room rates based on the selling tactics of the hotel.
8. Prepares letters of confirmation.
9. Communicates reservation information to the front desk.
10. Processes cancellations and modifications and promptly relays this information to the front desk.
11. Understands the hotel's policy on guaranteed reservations and no-shows.
12. Processes advance deposits on reservations.
13. Tracks future room availabilities based on reservations.
14. Prepares expected arrival list for front office use.
15. Assists in preregistration activities when appropriate.
16. Monitors advances deposit requirements.
17. Handles daily correspondence.
18. Responds to inquiries and makes reservations as needed.
19. Makes sure that files are kept up to date.
20. Always maintains a clean and neat appearance and work area.
21. Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
22. Planning for guest travel programs.
23. Tracks future room availability based on reservations and helps develop forecasts for room revenue and occupancy.
24. To be aware of all front office procedures and assist with reception duties when required.
To be fully aware of and adhere to health, safety and fire procedures.
