info@businessghana.com
Vendor Support Agent -Urgent Need
Other Customer Services Jobs Information
We are in urgent need of a Vendor Support Agent.
A Vendor Support Agent is an extension to the account management team. As a vendor support agent,you will be required to provide guidance and additional support to our registered vendors and restaurants in regards to their Operations-related issues, through voice and text communication (calls, emails, etc…).
Main Responsibilities:
● Respond to vendors’ questions in a timely manner either via phone, email and/or chat
● Resolve product or service problems byclarifying the vendor’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
● Challenging and influencing vendors to improve service level and operational standards
● Completing service reports bycollecting and reporting on call log information
● Managing oneself and tracking progress with Excel spreadsheets/Smart sheet
● Creating trust with all partners
Required Skills & Qualifications:
A successful candidate will fulfil the following requirements:
● Previous Call Center/ Customer service/ hospitality experience is a plus.
● Abilityto meet demanding vendor service targets
● Independent and resourceful
● Strong drive and leadership
● Impeccable communication skills (spoken and written)
● Exceptional organizational skills
● A good understanding of statistics and logic
● Proficiencyin Microsoft Excel
● Abilityto workindependently and in a team
● The mentality of client service and taking responsibility beyond direct duties
● High level of motivation, determination, and commitment.
Interested persons should send CVs .
