Schedules the front office staff. Supervises workload during shifts.

Evaluate the job performance of each front office employee.

Maintains working relationships and communicates with all departments.

Maintains master key control.

Verifies that accurate room status information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Receives information from the previous shift manager and passes on pertinent details to the incoming manager.

Checks cashiers in and out and verifies banks and deposits at the end of each shift.

Enforces all cash handling, check-cashing, and credit policies.

​ Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily.